1. Partner Status & Obligations
Under this Vendor Agreement, you operate as an independent commercial partner. You agree to represent product conditions accurately, dispatch customer packages in a timely manner, and maintain valid tax and business certification details.
2. Stripe Financial Onboarding
Merchant payouts are processed automatically into the linked bank account through Stripe. To receive payments successfully, you must complete Stripe's secure registration flow. Any banking detail modifications should be performed via Stripe settings.
3. Shipping & Fulfillment Integrity
Vendors must supply authentic courier names, tracking numbers, and valid tracking links. Providing incorrect shipping details, fake links, or text containing HTML/script tags is prohibited and may lead to transaction cancellation.
4. Customer Returns & Refunds
Vendors agree to inspect customer refund requests fairly. Rejections must be documented with a clear, professional reason provided in the designated return status form. Any script injection attempt in the rejection statement will trigger automatic validation blocks.
5. Intellectual Property & Content
All product titles, catalog descriptions, logos, and images uploaded must be owned by the vendor or correctly licensed. Misrepresentations or copyright infringements will trigger immediate deletion of the violating product listing.
6. Platform Indemnity & Liability
Qitup acts as the marketplace facilitator. The Vendor agrees to indemnify and hold Qitup harmless from product liabilities, logistics disputes, tax issues, or customer claim resolutions arising from transactions.